Refund Policy

01First-month money-back guarantee

If you subscribe to a paid Wrapit plan and decide within 14 days that it's not right for your team, we'll refund the full amount. No forms, no dark-pattern retention flows, no exit interviews.

To request a refund: email hello@wrapit.pro with your account email and (optionally — it helps us improve) a sentence about why. We'll process it the same day.

02Renewals

After your first month, subscription renewals are non-refundable as a default. This is standard for SaaS — you've had a full billing period to decide if the tool is worth it.

Exceptions where we WILL refund a renewal:

• Service was materially unavailable — significant unplanned downtime during that billing period
• A billing error — you were charged for the wrong plan, or double-charged
• You were locked out due to a bug on our end (not a payment-method issue)
• You forgot to cancel and haven't used the service since the renewal — we'll refund on request within 14 days of the renewal charge, up to twice per subscription lifetime

To claim any of the above, email hello@wrapit.pro with your account email and what happened.

03Free trials

New Wrapit subscriptions include a free trial (currently 30 days). During the trial, you have full access to the plan's features and you are not charged.

If you cancel during the trial, no charge ever appears on your statement. If you forget to cancel and the trial converts to a paid subscription, the 14-day money-back guarantee (Section 1) still applies.

04Annual plans

If you subscribe to an annual plan (when available) and cancel within the first 14 days, we refund the full annual amount.

If you cancel more than 14 days into the annual term, you keep access until the end of the year but no refund is issued for the unused period. This is standard for annual SaaS pricing.

If you switch from monthly to annual mid-cycle, we prorate the switch on Paddle's calculation — no refund needed.

05How refunds are processed

All refunds are processed by Paddle, our merchant of record. Once we approve a refund:

• Paddle initiates the refund to your original payment method within 1 business day
• Depending on your bank/card issuer, the money typically appears in 5–10 business days
• You'll receive an email from Paddle confirming the refund
• The refund appears as a reversal of the original charge on your statement

If more than 10 business days pass and you still don't see the refund, contact Paddle support at paddle.com/support — they can look up the transaction directly.

06Chargebacks

You always have the right to dispute a charge with your card issuer (chargeback). We don't take this personally — sometimes it's the fastest path for you.

But: please try emailing us first at hello@wrapit.pro. A direct refund is faster (1 day vs 30–60 days for a chargeback investigation), and it avoids the fees Paddle charges us on chargebacks.

07Situations where we won't refund

We reserve the right to deny a refund if:

• The account was suspended for violating our Terms of Service
• The refund request is beyond the 14-day window and doesn't fall into an exception
• There's evidence of abuse (e.g. repeatedly subscribing and refunding to get free access)
• The dispute is over a plan you upgraded to voluntarily and used before requesting the refund

If we deny a refund and you disagree, escalate to hello@wrapit.pro — we'll review the specifics.

08Cancellation vs refund

These are two different things:

• Cancellation stops future renewals. You keep access until the end of the current billing period. No money moves.
• Refund reverses a completed charge. You may lose access to paid features immediately, depending on when the refund is issued.

To cancel: Settings → Billing → Manage billing in the Wrapit app.

To refund: email hello@wrapit.pro.

09Changes to this policy

We may update this policy occasionally. Material changes are announced by email at least 14 days before they take effect. Existing customers keep the terms in effect at the time of their most recent charge, if that's more favorable.